The Evolution to SaaS Early software developer have offered their customers the ability to buy a license to run software on their own server for years. They also offer customers the right to buy a support contract and secure future software updates during the term of their license. In addition, they offered customers the option […]
Zero Dollar Change Orders can be invaluable to any service provider or consulting firm that is trying to maintain control over a challenging project delivery. A Customers knee-jerk reaction to any Change Order request with charges authorized under the Change Order, is to resist. Almost all consulting service agreements and purchase agreements are explicit, unless […]
People often get confused, but warranty is a UCC special limited right that arises immediately after product acceptance. The idea behind the special warranty right is that even after acceptance, customers often do not completely know if the product works as promised/advertised, and they need some additional time to work with it in their environment […]
What issues are generally addressed in the Master Services Agreement (“MSA“) and what issues are addressed in the (“SOW“). There is no hard and fast rule here, but remember the MSA is a broadly focused corporate position addressing how they generally expect to contract for Services. The SOW is the exact opposite, it is a […]
Warranty seems straight forward, but as contracting models have evolved times they are a changing the role of warranty has been impacted. From a classic contracting model the warranty, started upon acceptance, it generally states that the product will perform in accordance with documented specification (the technical definition of the product) for some limited period […]
